Customer Service
We're Here to Answer Your Questions
Our top priority is customer satisfaction! We are always here to assist you, answer your questions, and provide technical support for our product line.
Ntaifitness Gym Equipment is ready to help with any questions you may have regarding your purchase.
If your question is not answered on this page, please contact us—we are happy to assist you in finding a solution.
Helpful information includes details about ordering, warranty policies, spare parts, return policies, shipping, delivery, installation, and FAQs.
We take pride in helping our customers find high-quality home and commercial fitness equipment to achieve their health goals. Your satisfaction matters to us!
Business name: NtaiFit Global Fitness Solutions
Address: 287 KangBo Avenue, DeZhou Economic Zone, Shandong, China 253082
Phone number: +86 15210999875
Email: [email protected]
Website: https://www.ntaifitness.com/
- Customer Service Hours: 8:30 AM – 5:30 PM (Monday – Friday)
How to Place an Order
All equipment requires a detailed shipping cost calculation. Please contact us for a complete price, including shipping. We accept multiple payment methods and can provide VAT invoices.
For any disputes, claims, complaints, or legal actions related to our business policies, both parties agree to submit to the jurisdiction of the courts located in Dezhou City.
How to Cancel an Order
If you wish to cancel an order after placing it, please contact us within 2 hours.
Orders are processed automatically and continuously.
If the product has not yet left our warehouse, we will do our best to cancel your order.
Once an order enters the manufacturing, shipping, or handling process, it cannot be canceled.
Order Processing & Shipping Times
For orders placed before 3:00 PM, in-stock small package items will ship the same day.
Most freight shipments will be dispatched within 2-3 business days.
Custom orders may have longer lead times, with bulk orders typically requiring 20-30 days for delivery.
For shipping and delivery details, visit our Shipping Policy page:
https://www.ntaifitness.com/shipping-returns
Assembly & Installation
Most equipment is shipped unassembled. Assembly and installation assistance is available for an additional fee. For more details, contact us.
Warranty Policy
All Ntaifitness Gym Equipment products are covered by a warranty, which varies based on the product type and model.
Shandong Ningtai Body Building Apparatus Limited Company guarantees our products to be free from material and workmanship defects when purchased from an authorized retailer.
If you experience an issue, please call us or send a written notice to the address listed on our Contact Us page.
If the defect falls within the warranty terms, you may be required to return the product or parts for repair or replacement.
We reserve the right to request customers to cover return shipping costs.
Return Policy
If you are not satisfied with your order for any reason, you may return it within 14 days of receipt.
Customers are responsible for all return shipping costs. Returns must be carefully packaged to avoid damage.
All returned products must be new, unused, in their original packaging, and include all documentation and accessories.
Refunds do not include shipping fees. The original shipping and handling charges are non-refundable.
Before returning an item, pleasecontact our customer service team via email or phone during business hours.
Custom-made products are non-refundable unless they are defective or damaged upon arrival.
Pricing Policy
Ntaifitness Gym Equipment is not responsible for pricing errors. If an order is placed at an incorrect price, we will cancel the order and issue a full refund.
If an order is shipped at an incorrect price, we will contact you to adjust the pricing or arrange a return.
Our prices fluctuate based on stock availability, promotions, and customer demand.
We are unable to adjust pricing or offer price-matching after a purchase is completed.